Privacy & Security Policy
This policy explains how we collect, use, and protect your data when you use Digital Cube Store or request our technical and digital services.
Arabic version prevails
This policy is provided in Arabic and English. In case of any discrepancy or conflict in translation, the Arabic version shall be the original and authoritative version.
1) Data we collect
- Contact information: such as name, email address, phone number, and company or business information when needed.
- Order and invoice information: such as order number, service type, invoice amount, payment status, and customer notes.
- Service execution information: such as project requirements, submitted files, content, domain and hosting information, or temporary access permissions provided by the customer to perform the work.
- Technical support information: messages, attachments, screenshots, and communication records related to issue resolution.
- Technical data: IP address, browser type, operating system, visited pages, login logs, and cookies.
- Payment data: transaction status information and payment references. We do not store full payment card details on our servers.
2) How we use your data
- Create and manage orders and invoices and confirm payment transactions.
- Deliver requested services such as website development, design, programming, hosting, maintenance, and technical support.
- Contact you regarding order status, requirements, notes, or important service-related alerts.
- Improve website quality, services, and user experience.
- Protect the website and accounts and prevent fraud or unauthorized use.
- Comply with legal and accounting requirements and resolve disputes when needed.
- Send offers or marketing messages when you consent or as permitted by applicable regulations, with the ability to unsubscribe when available.
5) Data protection and security
- Use secure HTTPS connections when available.
- Restrict data access to authorized personnel only.
- Use appropriate passwords and permissions for accounts and systems we manage.
- Monitor unauthorized access attempts and fraudulent activity as much as possible.
- Follow security practices to reduce risks, while noting that no electronic system is 100% secure.
6) Access credentials
The customer may occasionally provide us with temporary access to hosting accounts, domains, control panels, or external services to perform the service. We use these permissions only to complete the order or provide technical support, and we recommend that the customer change passwords or revoke temporary access after the work is completed.
7) Data retention
We retain data for as long as necessary to provide the service, manage orders, provide support, comply with legal and accounting requirements, and resolve disputes. Some invoice and transaction data may be retained for longer periods when required for legal or operational purposes.
8) Your rights
Depending on applicable laws, you may have the right to:
- Request access to your personal data available to us.
- Request correction or updating of inaccurate data.
- Request deletion of your data when retaining it is not legally or operationally required.
- Object to certain forms of processing or withdraw consent for marketing messages.
9) External links and services
The website or services may contain links or integrations with external platforms such as payment gateways, hosting providers, analytics tools, or communication services. We are not responsible for the privacy policies or security practices of those parties, and we recommend reviewing their policies before using them.
10) Children privacy
Our services are not directed to children under the legal age. If you believe a child has provided us with personal data, please contact us so we can take the appropriate action.
11) Changes to this policy
We may update this policy from time to time in line with service improvements or regulatory requirements. The updated version will be published on this page, and the published version will be the approved version when using the website or service.
12) Contact
If you have any questions about privacy or security, or if you wish to exercise your data-related rights, please contact us through the support channels available on the website.