Refund & Cancellation Policy
At Digital Cube Store, we aim to provide clear and fair digital services. Because our services are digital and often customized, refund and cancellation terms may vary by order status and service type.
Arabic version prevails
This policy is provided in Arabic and English. In case of any discrepancy or conflict in translation, the Arabic version shall be the original and authoritative version.
1) Scope of this policy
This policy applies to orders and services provided through the website or by our team, including:
- Website and e-commerce store design and development services.
- Programming, technical modification, and system integration services.
- Digital design, visual identity, and digital marketing material services.
- Hosting, domain, email, maintenance, and technical support services.
- Any digital services, files, licenses, or subscriptions provided to the customer.
2) Cancellation before work starts
The customer may request cancellation and a refund if our team has not started the service and no resources, licenses, or third-party tools related to the order have been purchased. Cancellation requests are reviewed within a period not exceeding 7 days from the payment date, unless a different period is agreed in the quotation or service page.
3) After work starts
Once work on the service has started, the customer is not automatically entitled to a full refund because part of the work, time, and resources may have already been allocated to the order. In this case, the value of completed work or actual costs may be deducted, and any remaining amount may be refunded at our team’s discretion and according to the project status.
4) Non-refundable services
Refunds are not available in the following cases:
- Services that have been fully delivered or made available to the customer.
- Custom services requested by the customer, such as custom software development, designs, modifications, or system configurations.
- Domains, licenses, subscriptions, or third-party tools that have been purchased or activated in the customer’s name.
- Hosting or technical support services after activation or after part of their service period has passed.
- Orders where the customer delays providing requirements or approving project stages after work has already started.
5) Exceptions
We may approve a partial or full refund, or provide suitable credit or compensation, in the following cases after verification:
- An error on our part: that resulted in our inability to provide the agreed service.
- Service cannot be performed: due to confirmed technical reasons on our side before delivery.
- Material non-conformity: between the delivered service and the requirements agreed in writing.
- Duplicate payment: or a mistaken payment transaction that has been verified.
6) Revisions and changes
Some services include a specified number of revisions or modifications as stated on the service page or quotation. Any additional revisions or major changes to the approved scope of work may be treated as a new request or charged separately.
7) Client responsibilities
- Provide the information, files, and access permissions required to perform the service in a timely manner.
- Review requirements and deliverables and approve stages within the agreed timelines.
- Ensure the accuracy of provided data, such as domain, hosting, email, and account information.
- Keep access credentials secure and do not share them with untrusted parties.
8) How to request a refund or cancellation
To request a refund or cancellation, please provide our support team with the following information:
- Order number or invoice number.
- The email address or phone number used for the order.
- Service name and payment date.
- The reason for the refund or cancellation request, with any supporting documents or screenshots if needed.
9) Request processing time
Refund and cancellation requests are usually reviewed within 3 to 7 business days from receiving all required information. If a refund is approved, the amount may take additional time to reach the customer’s account depending on the payment provider or bank.
10) Fees and costs
- Costs of completed work, purchased resources, or fees charged by payment providers may be deducted.
- Discounts or coupons used may affect the refundable amount.
- Amounts paid to third parties on behalf of the customer may not be refundable.
11) Contact
For any inquiry related to the refund or cancellation policy, please contact us through the Contact Us page or the support channels available on the website.